Utility Questions
Q: Will I have to pay utilities for my home?
A: Utilities (electric, water and sewer) are included in your rent. Once all of the homes in a neighborhood are equipped with electric and gas meters, consumption and costs will be tracked for one year. An average consumption will be determined for each type of unit in each neighborhood and 115% of this average will be established as the utility allowance. You will be responsible for any amounts over the 115% average that has been established. You will receive rebates for consumption under 100%.
Miscellaneous Questions
Q: Do I have to mow my own lawn?
A: Balfour Beatty Communities will mow all grass except for fenced in yards.
Q: Is there a self-help program?
A: Balfour Beatty Communities will have on-site professional maintenance personnel to provide responsive care for every home. We ask residents to leave home repairs to these professionals by calling in a service request. However, a self- help facility will be provided where residents may obtain common yard materials, common yard tools and fluorescent bulbs.
Payment Questions
Q: If both spouses are service members, do they both "forfeit" BAH rent?
A: Dual Military will pay rent equal to the '' with depenents'' BAH of the higher ranking spouse. This holds true, regardless of which spouse carries the dependents on their Page 2 and whether or not the ''with dependents'' rate is paid to that Member. The second spouse will collect their entire BAH in their LES unaffected by Balfour Beatty Communities.
Q: If my rent is late, do I need to pay a late fee?
A: The late fee for rent and all other charges that are not paid in a timely manner is $25.00.
Q: How much is my rent?
A: The amount of your rent is set at your BAH rate.
Q: If I receive a promotion or demotion, what is the amount of my rent?
A: The rent will increase for a promotion and decrease for a demotion. The rental amount is always the amount of the BAH. It is your responsibility to notify the Community Management Office within five (5) days of any promotions or demotions.
Q: What is the eviction policy?
A: Residents may be evicted for non- payment, egregious acts, or failure to follow Community Policies. The Command will always be involved in all eviction proceedings.
Q: Now that BAH is noted on my LES, is this amount taxable?
A: No, BAH is not taxable.
Q: What does my rent include?
A: Your rent will include your electric, water, sewer and garbage. It also includes a Personal Property insurance policy to cover your personal belongings up to $20,000 with a $250 per incident deductible.
Q: Who is responsible for answering our payment questions?
A: You may direct your questions to the Community Management Office.
Q: Will rent be prorated if I move out other than the last day of the month?
A: The month will be divided in to 30 equal periods, despite the numbers of days in any given month. The rent will be assessed only for the days you lived in housing.
Q: How do I pay rent?
A:
For Service Members in the Army, Navy and Air Force:
When you sign your lease, you will also sign a "Payment by Allotment” form. Your BAH will be wired to the Military Assistance Corporation (MAC) who is a contractor that collects allotments and remits these payments to vendors. MAC will wire the funds to Southeast Housing, LLC (Balfour Beatty Communities). You will see your BAH on your LES as an entitlement and as a payment to Southeast Housing, LLC. The advantages of Payment by Allotment are that you will not be required to pay a Security Deposit and your rent will be due in arrears. If you choose "Direct Payment" you will need to make your rental payments to the Community Management Office. You will be required to pay a Security Deposit equal to one month of rent and your rent will be due in advance.
For Service Members in the Marines:
The same applies as the answer above, however, if you chose "Payment by Allotment”, you are responsible for filling out an allotment form (DD Form 2558) and forwarding your copy of the DD Form 2558 to your finance administrator.
For Service Members in the Coast Guard:
The same applies as the answer above, however, if you chose "Payment by Allotment”, you are responsible for filling out an Allotment Worksheet (CG PSC-2040). Balfour Beatty Communities maintains a copy of the PSC-2040 and you take the original signed PSC-2040 to your PERSRU Office for initiation of the rent allotment.
Pet Questions
Q: Is there a pet weight/policy?
A: The number of pets in a home is limited to two. Cats and dogs are permitted with no weight limit. Breed restrictions are enforced. The following breeds are considered aggressive and are not permitted: Akita, American Bull Dog, Chow, Doberman, Rotweiller and Pit Bull aka: Staffordshire Terrier.
Assignment Questions
Q: How will the waiting list process be managed?
A: The Navy Family Housing Office will maintain the referral lists by rank and bedroom size.
Q: How will the Assignment process work?
A: Service members will continue to go to the Navy Family Housing office to complete their application. The Navy Family Housing Office will determine your entitlement ( number of bedrooms) and you will be referred to the Community Management Office for the actual assignment.
Q: Can a family be moved from a three bedroom to a two bedroom if they only have one child?
A: No. Once settled in, you will not be downgraded ragrdless of a reduction in family composition.
Q: What happens if my family size increases?
A: A transfer request will be placed through the Community Management Office. You will be required to update your eligibility through the Navy Family Housing Office and be placed on the proper referral waitlist. The initial lease term must be fulfilled, and a 30 day written notice must be given prior to any requested transfer.
Maintenance Questions
Q: Who will provide maintenance for my home?
A: Balfour Beatty Communities will provide maintenance services.
Q: Who do we contact with concerns about maintenance issues?
A: Contact the Balfour Beatty Communities' Maintenance Office.
Q: How do we make a maintenance request?
A: You may call or stop by the Balfour Beatty Communities' Maintenance Office. You may also initiate maintenance service by way of our website at www.naswhitingfieldhomes.com. Emergency maintenance issues should not be made by way of the website but should be called into the office.
Leasing Questions
Q: What if I receive orders to PCS or TDY for more than thirty days?
A: The lease contains provisions that will allow you to break your lease with a thirty (30) day written notice and a copy of the orders.
Q: What if I receive immediate orders and am not able to provide thirty (30) days notice?
A: The lease allows you the flexibility to provide a shorter notice if you should receive immediate orders. Proper documentation is required in order to honor the notice reduction.
Q: Do I have to sign a lease?
A: Yes, all residents will be required to sign a lease in order to protect themselves as well as the partnership.
Q: What if I decide to "break" my lease for other reasons, prior to the 7 month expiration?
A: You will be required to provide a thirty (30) day written notice and pay a lease termination fee equal to 1 month's BAH.
Q: What is the length of the lease?
A: We are proposing that the lease be for 7 months and then continue thereafter on a month- to- month basis.
Q: What happens if a divorce occurs in a family residing in Housing?
A: The policy is the same as it was when the Housing was operated by the Navy. The first day that the service member resides away from the home, a thirty (30) day written notice must be submitted. The spouse and the family will be required to vacate the home within (30) days of physical seperation. In these cases, the lease may be broken without an early termination fee due to a change in family status.
Q: How will I sign the lease if the military member is at sea?
A: Please designate a special or general power- of - attorney for your spouse. If you are unable to do that, please contact the Community Management Office for further assistance.